Who am I engaging with?
The entity which you are engaging is iOn Australia Pty Ltd trading as X/O Solutions, ABN number 60611710340. iOn Australia Pty Ltd holds relevant Professional Indemnity, Fidelity and Business Liability insurance to the level specified by the Tax Practitioners Board (TPB).
Do you have quality assurance?
Yes. If for any reason you are not satisfied with the standard of work performed, we'll address your issues for free or offer you a free months subscription.
Why are you prices so low?
Operating in the Cloud, we use automation and machine learning to drive process efficiency and we pass these savings onto you.
No fixed term contracts?
All of our engagements with clients are bound by contractual agreements (engagement letters) with clearly set out terms, conditions and service level agreements (SLA's).
However, as the focus of our business is to provide clients with the ability to scale as required, we do not bind them to 'lock-in' agreements. Meaning that any engagement you have with us can be cancelled with 14 days written notice.
What if I don't know my transaction volumes?
We'll take you through the steps at on boarding but for sign-up we suggest you take your best estimate. We review transaction volumes monthly and adjust client pricing based on average volumes over a rolling three month period.
BAS agent services
X/O Solutions and its designated BAS agent are regulated by the Tax Practitioners Board (TPB) and by the Code of Professional Conduct (Code), a legislated code that sets out the professional and ethical standards required of tax agents and BAS agents.
What services are not covered?
Our services do not extend to the following:
1. Tax agent services which include, but are not limited to:
Technical advice on matters of income tax or fringe benefits tax law (FBT);
Dealing with the ATO on your behalf on matters relating to Tax Agent Services.
FBT: although we can prepare your FBT return for you, it will need to be lodged by your appointed Tax Agent.
2. Audit and compliance
It is your responsibility to make all relevant information available to us in a complete and timely manner and furthermore we will not audit the information provided by you.
3. Advisory services
4. Systems including technology solutions and maintenance
What about privacy and confidentiality?
Unless we have a legal duty to do so, we will not disclose information relating to your affairs to a third party (other than parties contracted by our firm) without your express permission.